Privacy Policy

Effective Date: 28/05/2025

Last Updated: 28/05/2025

Welcome to Anchord.co.uk (“we”, “our”, “us”). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and purchase raffle tickets from us.

1. Who We Are

Anchord.co.uk is a UK-based platform where users can purchase raffle tickets online. We operate a headless ecommerce system to deliver a modern, fast user experience.

2. What Information We Collect

Personal Data You May Provide to Us

  • Name
  • Email address
  • Billing address
  • Phone number
  • Date of birth
  • Payment information (handled securely via third-party processors)
  • Account login details

Automatically Collected Data

  • Login status
  • Cart and checkout data
  • Site usage data (pages visited, time on site, clicks)
  • Marketing and referral tracking information

3. How We Use Your Information

We use your information to:

  • Process raffle ticket purchases
  • Maintain and authenticate your login session
  • Handle cart and checkout functionality
  • Send you order confirmations and support messages
  • Track site usage to improve performance
  • Run marketing and retargeting campaigns

4. Cookies and Tracking Technologies

We use cookies for:

  • Authentication: to keep you logged in
  • Ecommerce functionality: to maintain your cart and checkout flow
  • Analytics: to understand how users interact with our site
  • Marketing: to tailor ads and track campaign effectiveness

You can manage cookie preferences through your browser settings. Disabling cookies may affect functionality.

5. Sharing Your Information

We only share your data when necessary:

  • Payment processors (e.g., Stripe, Mollie, PayPal) to process payments securely
  • Analytics providers (e.g., Google Analytics)
  • Marketing platforms (e.g., Meta Pixel, Google Ads) for advertising
  • Compliance: when required by law or regulation

We never sell your personal information.

6. Data Storage and Security

We take appropriate technical and organizational measures to secure your data. Your personal data is stored in secure systems and is encrypted where possible. Access is restricted to authorised personnel only.

7. Your Rights (UK GDPR)

You have rights under the UK General Data Protection Regulation (UK GDPR), including:

  • The right to access your data
  • The right to correct inaccuracies
  • The right to request deletion
  • The right to object to processing
  • The right to data portability

To exercise your rights, email us at [privacy@anchord.co.uk].

8. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, or to comply with legal obligations.

9. Third-Party Links

Our site may contain links to third-party websites. We are not responsible for their content or privacy practices.

10. Contact Us

If you have any questions or concerns about this policy or your data, contact us at:

Anchord Ltd
Email: [privacy@anchord.co.uk]
Website: https://www.anchord.co.uk